Care you can see.

Caregivers order their own background check through Checkr, a consumer reporting agency, after an FCRA disclosure and written consent. Checkr runs the check and handles any dispute directly with the caregiver. Families see a badge that says “Cleared on” with the date, never the report itself. Checks renew every year, and an expired check stops showing.

Before you book, caregivers see your kids' ages, your schedule and your neighborhood, never names, photos or your address. Allergies, medications, conditions and emergency contacts are visible only to the caregiver during an active booking with that child, and to family members you give access to.

Only a completed, paid booking can be reviewed, once per side, within 14 days. Reviews are double blind: both publish together, or when the window closes, so nobody writes in reaction to the other. The person reviewed can reply once in public. We remove reviews only when they break our policy, never for being negative, and nobody can pay to remove one.

Only when a caregiver clocks in to a booked shift, to confirm arrival at the family's home. It is read with consent and a state notice, and it is never read off shift. If GPS is poor, the caregiver can clock in manually with a reason, and the family sees that.

Joining is free for everyone. Parents pay a booking fee of 6% (minimum $1.99), or 3% (minimum $0.99) with Nanny Plus. For regular care, recurring schedules and nanny shares, fees stop at $59 a month per caregiver on Free and $39 on Plus. Caregivers keep 100% of their pay plus tips. Plus cancels anytime in one tap.

Possibly. In 2026, if you pay one household employee $3,000 or more in a year, you are usually a household employer and owe payroll taxes. Nanny keeps track of what you have paid each caregiver, tells you when you cross the threshold and hands you off to a payroll partner. We do not give tax advice, so check with a tax professional.

Cancel free 24 hours or more before the start. Under 24 hours, the caregiver is paid 50% of the booked pay. Under 2 hours, or if no one is home, the caregiver is paid in full. Cancellation pay is capped at 4 hours. Caregivers who cancel late or do not show get a reliability strike, and 3 in 90 days pauses their profile.

Your center sends you an enrollment link. You complete the packet in the app in one sitting: child details, health, emergency contacts, authorized pickups, immunization record, signatures and tuition payment. The center reviews it and approves, and your child shows up on their roster.

Your report goes privately to our Trust and Safety team, never to a public feed, and the person is not told who reported them. Urgent reports, such as a child's safety or a threat, pause the account while a person reviews it. If a child is in danger, call 911 first. For suspected abuse, Childhelp is at 1-800-422-4453.

No. Nanny is a marketplace and a set of tools. Families and centers choose and hire caregivers, set their own rates and schedules and are responsible for their hiring decisions. We do not employ caregivers, set rates or assign shifts.