How can we help?
Last updated October 9, 2026
Write to us and a person on our team will reply. For anything about a child's safety, use the report button in the app or email safety@joinnanny.com, which is watched more closely.
Quick answers
- Delete your account. In the app, open Account and choose Delete account. It removes your data from our live systems and asks our vendors to do the same.
- Cancel Nanny Plus. Cancel in one tap from Account in the app, or in iPhone Settings under your name, then Subscriptions.
- Payouts. Payouts go to your bank through Stripe. Standard payouts are free. Instant payouts cost 1.5%, minimum 50 cents.
- Report a concern. Tap the three dots on any profile, message, review or post and choose Report. It is private.
In an emergency
If a child is in danger
- 911
Emergency
Call first if a child is in danger.
- 1-800-222-1222
Poison Control
Free and confidential, 24 hours a day.
- 1-800-422-4453
Childhelp hotline
For suspected child abuse, 24 hours a day.
Common questions
Caregivers order their own background check through Checkr, a consumer reporting agency, after an FCRA disclosure and written consent. Checkr runs the check and handles any dispute directly with the caregiver. Families see a badge that says “Cleared on” with the date, never the report itself. Checks renew every year, and an expired check stops showing.
Joining is free for everyone. Parents pay a booking fee of 6% (minimum $1.99), or 3% (minimum $0.99) with Nanny Plus. For regular care, recurring schedules and nanny shares, fees stop at $59 a month per caregiver on Free and $39 on Plus. Caregivers keep 100% of their pay plus tips. Plus cancels anytime in one tap.
Cancel free 24 hours or more before the start. Under 24 hours, the caregiver is paid 50% of the booked pay. Under 2 hours, or if no one is home, the caregiver is paid in full. Cancellation pay is capped at 4 hours. Caregivers who cancel late or do not show get a reliability strike, and 3 in 90 days pauses their profile.
Your report goes privately to our Trust and Safety team, never to a public feed, and the person is not told who reported them. Urgent reports, such as a child's safety or a threat, pause the account while a person reviews it. If a child is in danger, call 911 first. For suspected abuse, Childhelp is at 1-800-422-4453.
Families pay through Stripe, and your pay goes to your bank through Stripe Connect. Standard payouts are free. Instant payouts cost 1.5%, minimum 50 cents. Tips go to you in full. There is no wallet or stored balance to manage.
For law enforcement
Requests for user information must come through valid legal process and be sent to legal@joinnanny.com. In an emergency involving a risk of death or serious harm to a child, email safety@joinnanny.com with “Emergency” in the subject.
See also our safety page, community guidelines, privacy policy and terms.